ChoreJet ยท Version 2026-10-07.1
Cancellation & Refund Policy
Effective October 7, 2026. English document. These documents describe the current marketplace workflow and preserve rights that cannot lawfully be waived.
Before acceptance or payment
Use the booking cancellation control for an eligible unpaid booking. A requested booking is not a guarantee that a cleaner will accept it. Do not assume that cancelling one booking also cancels a recurring plan or another generated booking.
Paid or active bookings
Contact support through the booking if cancellation or refund requires review. Provide the booking, reason and relevant evidence. The platform reviews collected payment, cleaner assignment, service progress and the applicable disclosed booking terms. No automatic cancellation fee is created by this policy: a fee must be disclosed and agreed before it is charged and must be lawful.
Refunds and adjustments
An approved refund is processed through the original payment provider where available; bank timing varies. Partial service or an agreed scope change may result in a partial adjustment. We do not promise every complaint will be refunded, nor require you to waive statutory remedies or valid payment-dispute rights. Refund and transfer records are separate; a reported refund is not proof that funds have arrived at the bank.
Missed or unsafe service
Customers and cleaners must promptly communicate a missed appointment or unsafe condition through the platform. Do not proceed with hazardous work to preserve a tier. Support may review rescheduling, assignment or payment adjustments. No undisclosed no-show penalty applies under this policy.
Recurring service and mandatory rights
Review the plan pause/cancellation action and each already-created booking. Future price or cancellation-rule changes must be shown prospectively; older bookings retain their accepted terms unless lawfully amended. Applicable consumer protections and legally required refunds control over this policy.
Operator and legal notices
ChoreJet is operated by Sefa Koz as an individual proprietor. Postal notices and document requests may be addressed to: Sefa Koz, ChoreJet, 1323 SE 17th St, Fort Lauderdale, FL 33316, United States. You may also use Legal Contact for legal notices, privacy requests and copies. Include your name, reply contact and relevant booking reference; do not include unnecessary sensitive information. This is a correspondence address, not a customer service location. Sending a website message does not replace any legally required method of service of judicial process or statutory notice.