Cancellation & Refund Policy | ChoreJet ChoreJet Legal center ChoreJet · Version 2026-10-23.4 Cancellation & Refund Policy Effective October 23, 2026. English document. These documents describe the current marketplace workflow and preserve rights that cannot lawfully be waived. Download text copy Permanent version Legal Contact Before acceptance or payment Use the booking cancellation control for an eligible unpaid booking. A requested booking is not a guarantee that a cleaner will accept it. Do not assume that cancelling one booking also cancels a recurring plan or another generated booking. Paid or active bookings Contact support through the booking if cancellation or refund requires review. Provide the booking, reason and relevant evidence. The platform reviews collected payment, cleaner assignment, service progress and the applicable disclosed booking terms. No automatic cancellation fee is created by this policy: a fee must be disclosed and agreed before it is charged and must be lawful. Refunds and adjustments An approved refund is processed through the original payment provider where available; bank timing varies. Partial service or an agreed scope change may result in a partial adjustment. We do not promise every complaint will be refunded, nor require you to waive statutory remedies or valid payment-dispute rights. Refund and transfer records are separate; a reported refund is not proof that funds have arrived at the bank. Missed or unsafe service Customers and cleaners must promptly communicate a missed appointment or unsafe condition through the platform. Do not proceed with hazardous work to preserve a tier. Support may review rescheduling, assignment or payment adjustments. No undisclosed no-show penalty applies under this policy. Recurring service and mandatory rights Review the plan pause/cancellation action and each already-created booking. Future price or cancellation-rule changes must be shown prospectively; older bookings retain their accepted terms unless lawfully amended. Applicable consumer protections and legally required refunds control over this policy. Operator and legal notices ChoreJet is operated by Sefa Koz as an individual proprietor. Postal notices and document requests may be addressed to: Sefa Koz, ChoreJet, 1323 SE 17th St, Fort Lauderdale, FL 33316, United States. You may also use Legal Contact for legal notices, privacy requests and copies. Include your name, reply contact and relevant booking reference; do not include unnecessary sensitive information. This is a correspondence address, not a customer service location. Sending a website message does not replace any legally required method of service of judicial process or statutory notice. Terms Privacy Customer Agreement Cleaner Agreement Cancellation Policy Rewards Rules Electronic Consent Voluntary tips and cleaner allocation Tips are optional and never a condition of service. After a completed, paid cleaning, the booking customer may add a separate tip of $1 to $500 through secure checkout, or give cash directly. ChoreJet takes no commission from tips and covers payment processing costs, so 100% of the collected tip is allocated to the participating cleaners. Tips do not reduce agreed service pay. The default split is equal among cleaners who completed assigned work; the customer may instead specify individual shares before payment. The checkout shows the total and allocation for approval. A pending or cancelled checkout is not a paid tip. Digital tips are tracked separately from service charges, discounts, credits, rewards and invoices. Only provider-confirmed payments are eligible for transfer. Transfer timing depends on payment confirmation, connected-account readiness, provider availability and any refund or dispute review; a transfer to Stripe is not confirmation of a bank payout. ChoreJet does not collect or verify cash tips. Cleaners must not pressure customers for tips, condition service on a tip, misrepresent fees as tips or solicit off-platform service payments. Report concerns through booking Support. For an incorrect tip, duplicate charge, refund or payment dispute, contact Support with the booking reference. Service refunds and tip refunds are separate; a service refund does not automatically refund a tip. Any approved tip refund or provider reversal is recorded separately and may require reversal of the corresponding cleaner transfer. Nothing in this policy waives mandatory consumer or worker rights.